The customer, who was interviewed anonymously by Florida’s Action News Jax, said he was served a grande white mocha at a St. Augustine-area Starbucks labeled with the words “Diabetes here I come” where a customer’s name would normally be.
The customer told Action News that the note was especially painful because his two sisters have Type 1 diabetes.
“That first word just automatically brought the picture of both sisters in my head, and I was taken aback,” the man said. “Just the struggles they went through and all the doctor appointments they had.”
— Kaitlyn Chana (@KaitlynANjax) April 8, 2016
Both the store manager and Starbucks corporate headquarters were notified of the incident, Action News reported, and both assured the customer they would investigate.